Aarti Wellness & Beauty (“Aarti”, “we”, “us”,or “our”) acknowledges and respects your right to privacy and is committed to protecting your personal data in accordance with applicable laws and regulations, including the laws of the Republic of Indonesia governing personal data protection. Most content available on our website and mobile application may be accessed without providing personal information. However, when personal information is required to respond to an inquiry, process a booking, manage a membership, provide wellness services, or fulfill a request, Aarti will collect only the information reasonably necessary for those purposes.
Committed to safeguarding your personal information and implementing reasonable administrative, technical, and organizational measures to protect it from unauthorized access, disclosure, alteration, misuse, or loss.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:
● Visit our website
● Use our mobile application
● Book treatments, classes, or services
● Purchase memberships or packages
● Contact us via phone, email, WhatsApp, or social media
● Visit our wellness, spa, beauty, or fitness facilities
By accessing or using our services, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Personal Information
● Full name
● Date of birth
● Gender
● Email address
● Nationality
● Phone number
● Anniversary
● Home or billing address
● Emergency contact information
Booking & Membership Information
● Appointment history
● Membership status
● Package purchases
● Loyalty points and rewards
● Service preferences
Payment Information
● Payment transaction records
● Billing information
Note: For security purposes, Aarti does not store complete credit card or debit card information. Payment card information is processed securely through authorized payment service providers.
Wellness & Treatment Information
To provide safe and appropriate services, we may collect:
● Health declarations
● Pregnancy information
● Allergies or sensitivities
● Treatment preferences
● Wellness consultation records Such information constitutes sensitive personal data under applicable laws and is collected only when voluntarily provided by you and necessary for the safe and appropriate delivery of our services.
How We Use Your Information
We use your information to:
● Create and manage your account
● Process bookings and appointments
● Confirm reservations and send reminders
● Deliver spa, wellness, beauty, and fitness services
● Process payments
● Manage memberships and loyalty programs
● Personalize your experience
● Respond to inquiries and customer service requests
● Improve our services and customer experience
● Maintain safety and service quality
● Comply with legal and regulatory obligations
Marketing Communications
With your consent, we may send:
● Promotional offers
● Special events
● Membership benefits
● Wellness programs
● News and updates
You may unsubscribe from marketing communications at any time by:
● Clicking the unsubscribe link in emails
● Contacting our customer service team
● Updating your communication preferences within the app Opting out of marketing messages will not affect operational communications such as booking confirmations or appointment reminders.
Cookies and Tracking Technologies
Our website and application may use cookies and similar technologies to:
● Improve functionality
● Remember user preferences
● Analyze website traffic
● Enhance user experience
● Measure marketing effectiveness
You may modify your browser settings to reject or disable cookies; however, some website features may not function properly.
Sharing of Information
We do not sell your personal information. We may disclose or share information with trusted third parties, including:
● Payment processors
● Booking and scheduling platforms
● Technology and hosting providers
● Marketing service providers
● Professional advisors and auditors
● Government or regulatory authorities when legally required
All third-party service providers are required to maintain the appropriate confidentiality and security measures to protect your information consistent with applicable laws.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against:
● Unauthorized access
● Misuse
● Loss
● Alteration
● Disclosure
While we endeavor to protect your personal data information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
● Provide services
● Fulfill contractual obligations
● Maintain membership records
● Resolve disputes
● Meet legal and regulatory requirements
Once personal data is no longer required for these purposes, it shall be securely deleted, destroyed, or anonymized in accordance with applicable laws and our internal retention procedures.
Children's Privacy
Our services are intended for individuals aged 18 years and older unless accompanied by a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
Third-Party Links
Our website, mobile application, or social media pages may contain links to third-party websites or services.
Aarti is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of those websites before providing personal information.
Changes to this Privacy Policy
Aarti reserves the right to amend, revise, or update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, technologies, or applicable laws.
Any material changes shall be communicated through our website, mobile application, or other appropriate channels.
The revised version shall indicate the updated effective date and shall become effective upon publication.
Your Rights
Subject to applicable laws, you may have the right to:
● Access your personal information
● Correct inaccurate information
● Request deletion of your information
● Withdraw consent where applicable
● Restrict or object to certain processing activities
● Request a copy of your personal data
To exercise these rights, please contact us using the details below.
Aarti Wellness & Beauty
Email: admin@aartiwellness.com
Telephone: +62 821-9998-3868
If you have any questions regarding this Privacy Policy or your personal information.For privacy-related requests, please include sufficient information to verify your identity before we process your request.